1. Introduction
Orfolio strives to provide a high-quality service. This policy describes the conditions under which a refund may be granted.
2. Eligible products
- Monthly and annual subscriptions.
- Premium features and add-ons.
3. Eligibility criteria
To be eligible, your request must meet all of the following conditions:
- Submitted within 48 hours of purchase.
- The service has not been used: no site hosted or published, no AI content generated, no template downloaded or customized.
- The reason is valid: duplicate purchase, billing error, or technical issue not resolved by support within 48 hours.
4. Non-eligible cases
- Service actively used, even partially.
- Change of mind after purchase.
- Account suspended for TOS violation.
- Request submitted after the 48-hour deadline.
5. How to request a refund
Send your request to support@orfolio.ca or via a ticket in your dashboard ("Support" section), including:
- Full name and registered email.
- Purchased plan and transaction date.
- Invoice number or transaction ID.
- Explanation of your request.
Response within 2 to 3 business days.
6. Refund processing
Approved refunds are processed via Stripe (Visa, Mastercard, Amex, debit, Apple Pay, Google Pay) within 5 to 10 business days.
7. Non-refundable fees
- Stripe processing fees.
- Applicable taxes (GST, QST, HST), unless required by law.
- Third-party domain registration fees.
- One-time add-ons already downloaded or activated.
8. Automatically renewed subscriptions
No refund for already renewed periods, unless billing error or complete non-use. Cancel before the renewal date to avoid the next charge.
9. Chargebacks
Please contact support@orfolio.ca before initiating a chargeback. A dispute initiated without contacting us results in immediate account suspension until resolution.
10. Contact
Studio Orfolio — Billing Support
Montreal, QC, Canada
Email: support@orfolio.ca